Residential Cleaning
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1. Do
you have any references? |
"All of these testimonials are from genuine,
unsolicited letters from our clients"
We have been extremely pleased with Vickie's work - not only is she
hardworking, quick and trustworthy, she has also been very considerate
with my elderly parents.
The girls have always given an excellent cleaning service. I will
recommend Miracle Cleaning.
I have been VERY satisfied with the Service provided by your Agency
May I first say that I have been extremely happy with the girls, they
have always been punctual and hard working.
May I take this opportunity to say that I have been totally satisfied
with the service provided and the girls are a credit to your company.
Thank you for your services especially finding a good cleaner so
quickly.
Thanks to Miracle Cleaning for the help over the last few months.
Thank you for your awesome services during the last year.
I must say that when I got home from work today to find a spotless house
I was delighted. The ladies cleaning my home are just lovely.
I would like to take this opportunity to say that we have been more than
happy with the service provided for us.
Thank you for arranging for the girls to come to us, we are very happy
with them and they have been very reliable.
I have been more than satisfied with the service I have received from
both the Company and the girls.
My husband and I cannot thank you enough for the services provided by
your Agency. Vickie is a treasure and has been a great help. She and
your agency will always be highly recommended by us.
I would like to say that Vickie's work has been very satisfactory over
the past few months.
We have been very happy with the arrangement, the reliability of the
system.
Thank you for providing me with a house cleaner when I needed one.
We have been very happy with the services that both you and our cleaner
Kim have provided.
I would like to add that I have been very pleased with the standard of
service you have provided and Norma has been very efficient.
I have been exceptionally satisfied with my cleaner who has been very
thorough and reliable. Thank you very much and if in the future I need
help I will be in touch and certainly recommend your company.
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2. How will our relationship
work?
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Since we know we must earn your continued
patronage on each visit, we don't use contracts. We depend on open
communications and your candid evaluation of our service. If you are
happy, tell a friend. Also let us know of ways we can serve you
better. We will call you a day in advance of your cleaning to
confirm your appointment with you. Then once your cleaning is complete
we will call to make sure your 100% satisfied.
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3. What will Miracle
Cleaning do in my home? |
Our free over-the-phone estimate allows us to
better understand your cleaning needs and expectations. Our service
includes dusting baseboards, pictures, lampshades, knick-knacks,
window sills, furniture, and basic light fixtures, and vacuuming
throughout. Cupboard fronts are spot-cleaned, floors are washed, and
the kitchen and bathrooms are cleaned. We will try our best to
accommodate all your cleaning needs.
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4. At what time will the
Miracle Cleaning team be at my home? |
Our normal work days are Monday through
Friday, 8:00 a.m. to 6:00 p.m. While in most cases it is not possible
to give a specific time to be at your home, we will make every effort
to meet your needs.
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5. Do I have to do anything
before the cleaning? |
In order to give you the greatest value, we
ask you to take a few minutes the night before to pick up extraneous
clothing, toys and other household items.
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6. What if something is
damaged when my home is cleaned? |
We treat your home with the greatest care;
however, should damage or breakage occur while we are cleaning your
home, we will make every effort to have the item repaired, or replaced
if it cannot be repaired. Insurance claims will be filed when
appropriate.
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7. Am I potentially liable
for worker's compensation insurance or taxes? |
Many homeowners are not aware of their
potential personal liability for work-related injury and social
security taxes for independent home-service workers. Don't worry.
Miracle Cleaning takes care of this for you.
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8. Do I need to provide any
supplies or equipment? |
For your convenience, equipment and normal
supplies are provided by Miracle Cleaning. We would be pleased to
accommodate you should you wish us to use your own preferred supplies.
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9. Do I have to be home when
the team comes? |
It's your choice. Many of
Miracle Cleaning's customers prefer to give us a key. Others leave us
a key in a safe place each visit. Alarm systems can either be left off
or you can give us entry/exit codes. By far, the most efficient and
problem-free way for everyone is for you to give us a key and alarm
codes.
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10. How do I pay for your
services? |
Payment is due at time of
service. You may pay by cash or personal check. If you aren't home
during our first visit, we will ask you for the full estimated amount.
If it takes less time than we estimated, we will refund the difference
or apply it to our next visit, as you prefer. On regularly scheduled
visits, we ask you to leave payment on the kitchen countertop in our
provided Miracle Cleaning envelope. We currently do not accept credit
cards.
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11. What if my cleaning
falls on a holiday? |
If your scheduled cleaning falls on the
observance of a major holiday, we will contact you to reschedule your
service.
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12. What if I need to change the
scheduled cleaning? |
Just give us a call 48 hours in
advance! |